Frequently Asked Questions
Hi, this is Pearl, looking for the PRETTIEST, HEALTHIEST and most PERFECT purebred puppy? You have come to the right place! We speak English and Chinese.
We are home breeders, not a puppy mill or middleman. Based in LA and ships NATIONWIDE.
We love and treat puppies as our own family, so we give our dogs and puppies 90 nutrients that includes 60 minerals, 16 vitamins, 12 amino acids, and 3 Essential Fatty Acids(like Organic Flax seed and coconut oil).
We are the only puppy seller in the world to give our puppies 90 nutrients as recommended by the #1 vet in the world.
We have pics and videos proving this, while a copycat/middlemen/puppy mill in the San Jose Bay Area copy us and make empty claims without proof.
Question 1: Where are you located?
Answer 1: We are an individual home breeder based in Los Angeles and Taiwan, we sell worldwide. We can ship our puppies to Asia, China, Hong Kong, Japan, Philippines, Dubai, Canada, UK, and major US. cities. We have been selling healthy puppies for 15 plus years.
Q2: Can I know the personality of the puppies?
A2: Yes! Unlike puppy mills and middleman that do not interact with the puppies and knows nothing of the puppies’ personalities, we are home breeders, so we can tell you the exact personality of each puppy. Often, a puppy mill/middleman will sell you a hyperactive or high energy puppy that you can’t handle. So, you can tell us whether you want a high, medium, or low energy puppy, and we will find the perfect match for you! This way, you do not end up stuck with a puppy that does not match your personality/energy!
Q3: Is my deposit refundable?
A3: The deposit is 200 USD thru Paypal. Refundable if you live in LA, and only if you choose to buy a Red Shiba male puppy!
Q4: What is the buying process for a puppy?
A4: Since purebred, pretty, highest class Shiba Inu, Spitz puppies are very rare in USA, we legally import them from Taiwan to LA, SF, SD, Seattle, Chicago, Dallas, NY. (90 percent in US are mixed! Many unpure Shibas born in US are mixed from the Alaskan Klee Kai, Alaskan Husky, German Shepered, Pomeranian, etc. )
4 EASY steps to buy from us:
- Pick the puppy that you really like.
- Deposit is only 200 USD by Paypal. Paypal is secure for both parties. You can trust Paypal just as you can trust Amazon when buying things online. Please note that deposit means you are committed and will keep your word. Deposit is not refundable since the puppy will be taken off the market. Deposit is only refundable for LA customers that choose to buy a Red Shiba Inu male puppy.
- We book a flight for your puppy. China Airline will call you to confirm the flight. We mainly use China Airlines. We will email/text you the Air Waybill Number* , so you can online track your puppy 24/7 on their website. This number proves that we just booked the air ticket for the puppy, and that the puppy is on its way over.
- After getting the Air Waybill Number* from us, then please pay the balance with your credit card as a Paypal guest. You can pay with your credit card thru Paypal even if you do not have a Paypal account! But there is a 3% surcharge if you pay by credit card or Paypal. If you want to pay by CASH, then there is no surcharge! and you can just pay us in person when you picked up the puppy at LAX.
We are a very reputable, honest, and trustworthy puppy seller. You can email us and we will give you over 33 references from our recent happy customers. You may ask them about the buying process and see that it is 100% secure buying a puppy from us.
*What is the buying process and payment method for non-LA buyers such as SF, Seattle, Chicago, New York, Dallas? Answer: see Q8
Q5: Many scams out there, how do I know you guys are not a scam but genuine?
A4: Many scams and some copycats out there, so we give you our real IDs, phone, address, to prove we real. You can meet us in person as well. To prove we are trustworthy and professional, we provide over 33 references (and counting), reviews, proofs and pictures of transactions, and previous contracts from RECENT happy buyers that picked up their puppies at LAX, SFO, or Seattle Airport. That is alot! A fake seller cannot give you that many!
Q6: Can I see the puppy in person before making a purchase?
A6: Yes and depends! Sometimes we have puppies in our LA base for you to see in person, other times they are all sold out! Every month the situation is different. Email or call us for details. We can always let you see the puppies that are in Taiwan LIVE thru a video call.
We sell to many cities like LA, SF, Seattle, Chicago, Detroit, NY, Asia, Beijing, Shanghai, Hong Kong, Philippines, etc. So obviously we CANNOT fly a puppy to your city just to “let you see the puppy in person and not buy”. What if you don’t buy after seeing? Then the puppies would be stuck in your city without a buyer and a caretaker, and we would be spending over 30-60,000 USD in air tickets alone. Let’s be reasonable here.
However, if you are:
- A very serious buyer that chose to buy a Red Shiba male puppy.
- Located in LA or SF/SD, and willing to meet the puppies with us at LAX,
- Willing to deposit 200 USD thru Paypal, then, we will be able to fly the puppy from Taiwan into LAX and let you see and buy. If you don’t like the puppy, we can still give you back the deposit. But please be a serious, committed and decisive buyer. Don’t be unreasonably picky please!
Keep in mind we can always do a video conference appointment by WhatsApp, LINE, WeChat to see the puppy live and healthy in our hands. What you see is what you get.
Q7: Do your puppies come with vaccines, health certificates, vet checks, health guarantees, thing like that?
A7: Yes! Absolutely! We regard the health of our puppies as most important and provide health guarantee against congenital defects, total of 3 shots of vaccinations, vet checks, health certificate, de-worming, import paperworks, microchip, $360 USD X-ray report proving no hip dysplasia or congenital bone defects, US Animal Quarantine checked and passed.
Ask to see our contract and health guarantee details. Emails us for the insider’s knowledge on how to discern between healthy and half-sick puppies. This knowledge is crucial for first time puppy parents.
Q8: What is the buying process and payment method for non-California buyers such as SF, Seattle, Chicago, New York, Miami?
A8: see below.
- After you deposit 200 USD and ready to commit to a particular puppy. We will begin the import paper works. This deposit is NOT refundable, because we live in LA and it would be too costly for us to fly to your city to get back the puppy if you back out! So, be decisive and committed.
- Then we will book a flight for your puppy. The airline that we use is China Airlines Cargo or Eva Airlines Cargo.
- Shortly after booking a ticket for your puppy, China Airlines Cargo or Eva Cargo will call you to confirm and remind you to pick up the puppy at SF/SEA/Chicago/NY on the arrival date. Please bring 2 photo IDs.
- The puppy will be checked by our vet, pass a health check, obtain a health certificate before boarding a plane to your local airport.
- Before boarding the plane, we will email you the Air Waybill Number* , so you can online track your puppy 24/7 on their website below. This number proves that we just booked and paid for the air ticket for the puppy, and that the puppy is on its way over.
- After you receive the Air Waybill Number, you can then send us the balance by using Western Union at your local Walgreens drug store. Western Union is safe, fast, and secure, and we use it all the time. The transaction fee is usually only 31 USD, and we will pay for that. Email us for more details.
- After you receive the Air Waybill Number, if you want to pay the balance by credit card, then please pay the balance with your credit card as a Paypal guest; you can do so even without a Paypal account! Only a 3% surcharge if you pay by credit card. Email us for more details on how to do this.
- With the Air Waybill Number, you can pick up the puppy at your local airport of SFO, SEA, Chicago, or JFK in New York. Email, text, or call us right away when you picked up the puppy at your local airport. We will share with you how to care for puppy.
Lastly, we continue the after sales service for as long as you need. We enjoy making friends and treat all our customers as lifelong friends.
Email us about any questions you may have, or about the shipping cost and process to the 48 US mainland states.
*Our puppies are able to apply for AKC cerfification. Just order a KCT (Kennel Club of Taiwan) certificate for $150. KCT is internationally recognized by AKC, and can be transferred to full AKC.
CALL (626) 780-9469 Pearl
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